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Manager On Duty (M.O.D.)
 

Manager on Duty (M.O.D.)

 
For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the Magic Assistance hotline at extension 0
 
Each weekend, a  member of the senior hotel management team  is  available from Friday 12:00pm – Sunday 5.00 pm.
 
The manager on duty is responsible for the operation of the hotel over this period. The manager on duty is available  to speak to guests if there are any comments or concerns throughout their stay. They are also available to offer any support to the organisation  of your event.

 

Event Relations Manager

 
The Conference and Banqueting Operations Team assigns a dedicated Event Relations Manager to ensure the smooth running of your event. 
 
The Event Relations Manager has a complete overview of your event working alongside your Event Planner in the run up to your event.  Their role is to assist you in the execution of your event and to liaise with all hotel departments as your one point of contact whatever is required.
 

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Hilton Birmingham Metropole | National Exhibition Centre, Birmingham, B40 1PP