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Shipping And Receiving
 

Receiving


 We will supply Hotel specific labels for you to attach to your parcels when sending them in advance of your arrival or event. Due to the sheer volume of parcels that come to the hotels, we cannot accept deliveries that do not have these labels attached to each item.
 
If your parcels are over 1m x1m you would have to deliver them directly to your event space. We cannot accept deliveries before the tenancy of an event without special prior arrangement.
 
When sending any items that would be shipped by pallet then please advise the shipping company that the hotel does not have the equipment to remove the pallets from any form of Transport. The Shipping company should make arrangements for this.
 
Dependant on the amount of parcels we will receive on your behalf it would be advisable to book an Events Porter through your Event Planner to ensure your parcels arrive in a timely manner.
 
We would not automatically deliver parcels to an Event without the Addressee being present or without prior arrangement.
 

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Hilton Birmingham Metropole | National Exhibition Centre, Birmingham, B40 1PP