If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice.
For group check-ins a separate area can be set up away from the front desk. This would usually be near or alongside where a group delegate registration would be located. The recommended group check-in desks would be located on the Lounge and Library side foyer, in the Monarch foyer, or in a function room that is being used for the group luggage store.
Guests can pre-register by signing the hotel registration card thus allowing the reception team to prepare the keys for a later pre-arranged key collection. To prepare for the group check-in, the night before the arrival day, the rooms are assigned, all the registration cards are pre-printed and prepared in surname alphabetical order, therefore it is important that the rooming list is as accurate as possible. The registration cards are placed in index card boxes with the key wallets attached.
On the day of arrival the pre-registration should be arranged to commence at least an hour prior to the conference or meeting starting. The boxes are taken to the designated check-in area, the boxes will be arranged in a suitable pre-arranged alpha-split (this is arranged either via the group organisers preference, or via the Front of House team). Signage is hung above or alongside which displays the chosen alpha-split so that the guests know where to register.
At pre-registration, the guest is asked to sign twice - on the registration card and on the key wallet - and also provide contact details in the form of either an email or home address. It is useful to have a point of contact close to the registration desk, should there be any queries with bookings, such as name changes, cancellations or additions.
The key collection should be arranged for the end of the conference, this may be different to the standard group check-in time of 17:00, depending on the conference running order. At the point of key collection, the guest will be given the key to the bedroom in the key wallet. The entire group is automatically blocked from being able to charge to the bedrooms, therefore if a guest wishes to open up their account, they need to approach the Reception desk so that a pre-authorisation can be taken on their credit card. Debit cards cannot be used to open up an account.