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Team Member Recognition

Team Member Recognition

“Blue Energy” is the fuel that keeps the 790+ team members who work daily to make Hilton Birmingham Metropole the top choice for all your conference and events needs.

We are lucky at the Hotel to be able to make use of a huge wealth of experience within the hospitality sector this ranges from our team members through to the senior management team, all of which work together to ensure that your needs are fully met during your stay.

We are passionate about service and providing first class hospitality In the Midlands area our team strive to ‘Make it Right ‘on a daily basis. Our diverse and culturally rich team work together providing a 24/7 service which ensures that your stay at the Hilton Birmingham Metropole will be one you won’t forget. This team involves 22 departments both operational and support services, all working together on one site.

We celebrate through our recognition calendar which highlights a department every month to focus our celebrations.

Rewarding the service which makes us the number one choice for guests we have a team member of the month award to recognise outstanding contributions. Also a glittering end of year awards ceremony to take a walk back through of journey of the year.
We invest and develop our team members with both operational and developmental training ensuring that we are able to provide first class service every time. We pride ourselves on maintaining a team that is friendly and welcoming yet able to provide a wealth of local and regional information that will make your stay memorable.

Our team members are part of a global Hilton Worldwide family, a professional community who are able to deliver through utilising our strong brand identity.

Great service doesn’t rely just on facilities although we have those; it relies on a culture that is cultivated by a passionate team who believe in it and want to watch it grow into something bigger and better. Hilton Birmingham Metropole’s team have that, come and see for yourself!!

"Catch me at My Best"

Be sure to get your “Catch Me at My Best” cards in where you see or feel good service in order to help us reward Team Members who continuously strive to excel on their duties. 

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Hilton Birmingham Metropole | National Exhibition Centre, Birmingham, B40 1PP